Fandango describes itself as “the nation's leading moviegoer destination,” and it sells tickets to nearly 20,000 screens nationwide. The website goes out of its way to entertain and inform customers with reviews, commentary, celebrity interviews and trailers, and it offers them the ability to order movie tickets in advance online. Customers can then print their tickets on their computer at home, pick them up at the movie theater they’re going to, or they can receive them as paperless mobile tickets on their smartphones.
Fandango was formed back in 2000 by seven of the ten largest movie exhibitors in the United States. Their goal was to create a company that would make the movie going experience more convenient and fun for people. Those same exhibitors still partner with Fandango, and the website is now a member of NBC Universal Entertainment’s digital networks group. In March of 2012, it announced a partnership with Yahoo! Movies which makes it the official online and mobile ticket website serving over thirty million registered users of the Yahoo! service.
At the Epinoins website, Fandango has forty-two reviews and an overall service rating of two and a half stars out of five check marks. One reviewer called it “a less evil form of Ticketmaster for movies,” and another said the website is “not worth the extra money” and advised readers to try Costco instead. Another reviewer gave Fandango a more positive review and said it “is a convenient choice for skipping long box office lines and assuring yourself a seat for a popular opening weekend.”
On Amazon.com, Fandango has a rating of four out of five stars based on 207 customer reviews. One reviewer said it was “easy to use while you're out and about, and it gives you movie times, theaters, and distances so you can find the best movie for you and the most convenient location.” Others have complained that it does not work with Kindle Fire, and that resulted in customer ratings of one out of five stars.
Fandango has been accredited by the Better Business Bureau since August 22, 2001, and it currently has a rating of an A+. Among the factors that helped raise Fandango’s rating with the BBB are the length of time business has been operating, the complaint volume filed with BBB for a business of its size, the response to complaints filed against them, the resolution of complaints filed against them, and the sufficient background information the BBB has on Fandango.
According to Alexa, Fandango is currently ranked #1,573 in the world according to their three-month traffic rankings, and the site has been online for at least seventeen years. It attained a traffic rank of 327 among users in the United States, and it ranks very highly in the city of Las Vegas.
It has a Google Page Rank of 7 out of a possible 10 points.
Compete.com states that Fandango has over 7 million unique visitors visiting the website each month, and its rank by UVS is 193. Currently it ranks behind Yahoo! Movies which has over 18 million visitors, and it is ahead of other websites like Moviefone.com, mrmovietimes.com, and regmovies.com.
Fandango does have a blog entitled “Freshly Popped: The Movie Blog” which has articles on the most memorable moments in horror movie history and they have other sections like Behind the Screens, Entertainment News and Fan Buzz Top 10.
Fandango’s Facebook page currently has over 1.5 million likes and over 6,700 users are talking about it. Its Google Plus page has over 3,100 followers and its Twitter page has 94,000 followers, over 11,600 are following it, and it has put out over 7,100 tweets.
According to Google Safe Browsing, Fandango.com is not currently listed as a suspicious website. Over the past 90 days, 1555 pages we tested on Fandango and none of them resulted in malicious software being downloaded and installed without user consent. It also does not appear to be functioning as an intermediary for the infection of any websites.
McAfee Site Advisor has tested Fandango.com and has found it to be safe, and they also said that most links found on Fandango are to websites which are safe or have only minor safety/annoyance issues.
The price you pay for tickets through Fandango will depend on which movie theater you end up buying them through as they are not all the same. In addition, Fandango charges a convenience fee of $1.25 per ticket (or $2 per ticket for IMAX screenings).
In terms of special offers, Fandango does offer customers two free tickets if they sign up for any one of a number of special offers like a free trial subscription with Netflix, renting movies through the mail with Blockbuster, or a $6 custom t-shirt from Vistaprint.
Yahoo! Movies offers the same prices and convenience fees as well, but this has to do with the fact that this website is powered by Fandango.
Fandango does not have shipping rates as you can print your tickets at home on your computer and then take them to the theater. Or you can instead pick up your tickets at the movie theater with the credit card you used to buy them with. Just bring your credit card to one of the ticket kiosks or the box office, and the theater can print your tickets there.
If you purchased a Fandango Mobile Ticket, be sure to bring a mobile device capable of accessing your email account with you to the theater, and look for signs for the special Mobile Ticket fast track access point.
Fandango accepts American Express, Discover/Novus, Diner’s Club, MasterCard and Visa credit cards. They also accept all debit cards, Fandango promotional codes and gift cards (Fandango Bucks) and payments made through PayPal. However, all debit and credit cards you use to purchase tickets must have been issued in the United States of America.
Fandango however does not accept "Single-Use" card number security products and they do not appear to accept payments made through EbillMe, BillMeLater, E-Check, EFT or QPass.
Fandango does not offer refunds or exchanges on tickets purchased through their website or their mobile site or phone number (1-800-FANDANGO). Also, the per-ticket convenience charge is non-refundable except in extraordinary circumstances where a theater was unable to honor your ticket(s) purchased through Fandango (be it if a show time is cancelled, no seat was available in the theater, etc.).
If you are suddenly unable to attend a movie that you purchased tickets for, you will need to contact the theater that was showing it to see what their policies are on refunds and exchanges. Any refund or exchange will be at the discretion of the theater’s management and can only be conducted at its box office where the movie is playing. If a refund is available, the theater box office may only refund you the ticket price, in which event you can contact Fandango's customer service if you would like to request a refund of their convenience charge if the extraordinary circumstances apply. Otherwise, the convenience charge is non-refundable.
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